INFORMATION COLLECTION AND USE

This privacy policy applies to the website reship.com and the mobile application Reship, owned and operated by Sierra Services Inc. (“Reship”). This privacy policy describes how Reship collects and uses the personal information you provide on our website and mobile application. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

Collection and Use of Personal Information

We collect the following personal information from you:

  1. Contact Information such as name, email address, mailing address, phone number
  2. Billing Information such as credit card number
  3. Unique Identifiers such as username, password

We use this information to:

  1. Provide you an account for accessing our services
  2. Fulfill your service orders and requests
  3. Send you service notifications and invoices
  4. Respond to customer service requests, questions and concerns
  5. Send you service update notifications and marketing communications
Choice/Opt-Out

You may choose to stop receiving marketing communications by following the unsubscribe instructions included in marketing emails, or disabling such notifications in the mobile application.

Information Sharing

We will share your personal information with third parties only in the ways that are described in this privacy policy. We do not sell your personal information to third parties. We may provide your information to companies that provide services associated with our business activities, such as providing your submitted address to shipping companies to generate shipping quotes. Such companies are authorized to use your personal information only as necessary to provide these services to us.

We may also disclose your personal information:

  1. As required by law such as to comply with a subpoena, or similar legal process
  2. when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request,
  3. if Reship is involved in a merger, acquisition, or sale of all or a portion of its assets, in which case you will be notified via email and/or a prominent notice on our Website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information, to any other third party with your prior consent to do so.
Login

When you log in, we use browser or mobile application data caches to store information about your logged-in session so that you can remain logged in and served faster.

Third-party Login

If you use a third party login provider such as Google or Apple, we will store information provided by them such as your name and email address in order to set up and maintain your account.

Checkout

When you finalize and pay for a service order, your payment information is submitted directly to a payment service system (e.g. paypal) embedded in our website or mobile application, bypassing our servers entirely. This is a security feature. No payment method information is stored on our servers except reference information for identifying your payment transaction on invoices.

Web Beacons

Our website and mobile application may contain "beacons" or "pixels" from third-party service providers to help compile aggregated statistics on how Reship is used by our user base as a whole, as well as to gauge the effectiveness of our customer communications and marketing campaigns.

Log Files

We automatically collect and store all communications between our website, mobile application and servers in log files. This includes information such as internet protocol (IP) addresses and date/timestamps, but excludes passwords. We use this information to help investigate and resolve technical and service issues to serve you better.

Links to Other Websites

Our website and mobile application includes links to other websites whose privacy practices may differ from those of Reship.com. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.

Social Media Features and Widgets

Our website includes Social Media Features, such as the Facebook and Twitter button. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are hosted by a third parties and your interactions with these Features are governed by the privacy policy of the company providing it.

Security

The security of your personal information is important to us. We follow industry standards to protect all information submitted to us, both during transmission and once we receive it, such as encryption using Secure Socket Layer technology (SSL). However, no method of transmission over the Internet, or method of electronic storage, is 100% secure and we therefore cannot guarantee its absolute security. If you have any questions about security on our website, mobile application or servers, you can contact us at the contact information listed below.

Updating/Accessing/Amending/Correcting Personal Information

If your personal information changes, you may update it by making the change on your account information page or by contacting us at the contact information listed below.

Data Retention

We will retain information you provided to us for as long as is needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements. If you wish to terminate your account, please contact us at the contact information listed below.

Notification of Privacy Policy Changes

We may update this privacy policy to reflect new developments. If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy policy.

Contact Information

You can contact us by writing or emailing us at the address below:

Email: customerservice@reship.com

Mail:Reship Customer Service, 13820 NE Airport Way, Portland, Oregon 97251-1158