Questions & Answers

My Account

What is the Sign-up fee?
Sign-up is quick and easy at ReShip.com. When creating your account, you will be charged $5.00 USD, after which your credit card will be refunded anywhere between $0.01 to $0.99. When this amount is reflected on your credit card or banking statement, you will simply input the exact amount of the refund on our verification page and your account will instantly become active.
What are the benefits of monthly membership?
As a monthly member, you will be charged a flat monthly fee of $30.00 USD for unlimited use of ReShip.com's forwarding service. Without a membership, you will be charged $5.00 USD per package.
What will my address look like? Is it a mailbox or P.O. box?
You will have a physical address in the city of PORTLAND, OREGON, which will look similar to this:

YOUR NAME
13820 NE Airport Way
Suite XXXXX
Portland, OR 97230
USA
How long does the sign-up process take?
The sign-up process takes only minutes. Depending on the speed of your credit card company or financial institution, the card verification process may take several days to complete.
Is your service available worldwide?
For a complete list of the countries we serve, please review our registration form. If the country of your choosing is not listed on our website, please send us an e-mail to discuss how we can serve your needs.
How do I manage my orders with ReShip.com?
After the quick and easy sign-up process, you will be able to log into your personal Account Manager where you can input your incoming orders to ReShip, review your orders currently at our facility, track your orders shipped from ReShip, manage your addresses and payment methods, and much more.
How does the ReShip.com Account Manager work?
Your ReShip.com Account Manager is a place where you can review your entire account in one easy-to-use location. When you place an order with a US merchant, you simply log-in and input the data into the Account Manager. From there, we will tell you when your merchandise has been received and when it has been forwarded to you. You can also update your shipping information, shipping preferences and payment options, as well as view your shipping history and open a support ticket with our customer service representatives.

Payments

Shipping

How much does it cost to ship a package to my country?
ReShip.com offers a wide array of inexpensive shipping options. We use the listed rates from UPS, USPS, and Fed-Ex, and will be passing on our shipping discounts to our customers.
Are there any items that ReShip.com will not ship?
ReShip.com reserves the right to refuse any order placed, and will not ship any items that are illegal or prohibited in either the United States or the country to which the items are being shipped. Please refer to local and international laws before placing your order.
What is ReShip.com's policy on items damaged in transit?
Items damaged in transit are the responsibility of the chosen delivery company. Please contact them directly with concerns or claims.
Size and Weight Restrictions

UPS Package Restrictions -

Packages can be up to 150 lbs (70 kg).
Packages can be up to 165 inches (419 cm) in length and girth combined.
Packages can be up to 108 inches (270 cm) in length.
Packages with a large size-to-weight ratio require special pricing and dimensional weight calculations.

USPS Package Restrictions -

USPS First-Class Mail International -

(These restrictions are standard for all countries)

Weight limit:4 pounds.
Maximum length: 24 inches.
Maximun length,height and depth(thickness) combined:36 inches.

USPS Priority Mail International -

Priority Mail International Packages: 70 pounds.
Maximum length and Girth Combined can't exceed 79 inches.

Consolidation

Duties/Taxes

Miscellaneous

Why is ReShip.com located in the state of Oregon?
Unlike many states, Oregon doesn't have a sales tax on goods. As a ReShip.com customer, we pass these savings along to you.
How do I contact ReShip.com customer support?
Our customer support specialists are here to help you. Please visit our contact page to find your most convenient method of reaching us.
Can I find ReShip.com via Facebook and Twitter?
Yes! You can become a fan of ReShip.com on Facebook or follow us on Twitter for hints, tips and special web only deals.
Can you ship my packages to different locations, other than my home address?
Yes. Please specify which addresses when placing your order and we can ship your package(s) to wherever is most convenient for you.
How do I file a claim for a lost package?
Please contact the shipping company directly and reference the tracking number you were assigned.
What is ReShip.com's policy regarding customer privacy and confidentiality?
At ReShip.com, we fully respect and honor our customer's privacy and confidentiality. We will never share your information with any third-party source or affiliate program.
Can you ship a package as a gift?
Yes! For a small additional fee, we can even remove the packing invoice and gift wrap your shipment.
How do I convert kilos to pounds?
One kilogram is roughly equal to 2.2 pounds.
How do I convert US dollars to my home currency?
For easy conversion, we recommend using XE.com.